{"id":259,"date":"2026-01-03T19:13:46","date_gmt":"2026-01-03T19:13:46","guid":{"rendered":"https:\/\/kuskamunayflowers.com\/?page_id=259"},"modified":"2026-01-05T17:45:09","modified_gmt":"2026-01-05T17:45:09","slug":"politicas-de-compra","status":"publish","type":"page","link":"https:\/\/kuskamunayflowers.com\/eng\/politicas-de-compra\/","title":{"rendered":"Purchase policies"},"content":{"rendered":"
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Delivery Times<\/strong><\/h3>\n\n
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  • Our delivery times are as follows: Business hours Monday to Friday from 08:00 to 17:00<\/strong>.
    Deliveries are made on weekends during the course of the day<\/strong>, unless a schedule is arranged in advance.<\/li>\n\n
  • If the customer wants a special schedule<\/strong>, Delivery window slots can be offered (for example: 08:00\u201312:00 or 12:00\u201317:00), provided the purchase is made with minimum 24 hours' notice<\/strong>.<\/li>\n\n
  • For high demand dates<\/strong> (Valentine's Day, Mother's Day, Spring, among others), deliveries will be made during business hours.
    Time slots will only be offered if the purchase is made with at least 72 hours in advance<\/strong>, Subject to availability.<\/li>\n\n
  • The breakfasts, baskets, cakes and perishable products<\/strong> must be purchased with a minimum of 24 hours in advance<\/strong>, until the 4:00 PM (Ecuador time)<\/strong> of the day before delivery.<\/li>\n\n
  • Purchases entered after 5:00 PM<\/strong> Same-day delivery will be attempted whenever possible; otherwise, deliveries will be automatically scheduled for the next day<\/strong>, which will be notified to the client.<\/li>\n\n
  • The service of Express delivery<\/strong> It will be subject to availability and will have a additional cost<\/strong>, which will be informed and approved beforehand by the client.<\/li>\n<\/ul>\n\n

    Delivery Addresses and Contacts<\/strong><\/h3>\n\n
      \n
    • It is the customer's responsibility to provide a clear and exact address<\/strong>. If it cannot be found, the recipient will be contacted for directions.<\/li>\n\n
    • For deliveries in rural areas<\/strong>, The customer must specify that the address is not within the city (canton, parish, sector, kilometer, etc.).<\/li>\n\n
    • We recommend checking the delivery coverage<\/strong>.
      If the customer makes a purchase outside the coverage area:\n
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      • Only the portion will be refunded 50% of the total value<\/strong> if the delivery is not made.<\/li>\n\n
      • There will be no refund if the delivery attempt is made and the service was completed.<\/li>\n<\/ul>\n<\/li>\n\n
      • For deliveries in hospitals, buildings, public or private institutions<\/strong>, You must indicate the name of the institution, office number, floor, department or corresponding area, as many do not allow direct entry.<\/li>\n\n
      • If the order is left in gatehouse, security, concierge, neighbors or shops<\/strong>, Both the sender and the recipient will be notified, indicating who received the order.<\/li>\n\n
      • Is mandatory<\/strong> Provide the telephone number of both the sender and the recipient to ensure delivery.<\/li>\n\n
      • If the recipient rejects the request<\/strong>, This will be considered as delivered<\/strong>, since the service was performed.<\/li>\n\n
      • For deliveries in hotels<\/strong>, The following must be provided:\n
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        • Recipient's name<\/li>\n\n
        • Hotel name and address<\/li>\n\n
        • Room number<\/li>\n\n
        • Name of the person under whom the reservation is made<\/li>\n<\/ul>\n<\/li>\n\n
        • We do not deliver to:\n
            \n
          • Minors<\/li>\n\n
          • Airports, ports or docks<\/li>\n<\/ul>\n<\/li>\n\n
          • For deliveries in schools, universities, shopping centers, terminals, markets<\/strong>, The location, office or work area must be clearly indicated.<\/li>\n\n
          • If the recipient is not at the location:\n
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            • A new delivery will be coordinated with additional cost<\/strong>, either<\/li>\n\n
            • The order will be considered delivered if the customer authorizes it.<\/li>\n<\/ul>\n<\/li>\n\n
            • In case of Incorrect address or wrong phone number<\/strong>, A new shipping cost will have to be paid or the order will be considered delivered due to fulfillment of the service.<\/li>\n\n
            • The products customized<\/strong> They must be arranged in advance via WhatsApp, email or form, including description and references (type of flower, colors, quantity, etc.).<\/li>\n<\/ul>\n\n

              Returns and Claims<\/strong><\/h3>\n\n
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              • Any complaint must be reported within the 24 hours after delivery<\/strong>, attaching photographs of the claim (perishable products).<\/li>\n\n
              • In case of duplicate payments or products<\/strong>, The client must provide at least 12 hours before<\/strong> of the delivery date.
                If the order has already been assembled, it cannot be cancelled.<\/li>\n\n
              • If there were a missing product<\/strong>, must be informed within the 12 hours after delivery<\/strong> to evaluate:\n
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                • Forwarding<\/li>\n\n
                • Future delivery<\/li>\n\n
                • Refund for missing product<\/li>\n<\/ul>\n<\/li>\n\n
                • The cancellations<\/strong> must be notified at least 24 hours in advance<\/strong>.
                  The refund will be for the value less the 10% for administrative costs<\/strong>.
                  Cancellations are not accepted on the day of delivery.<\/li>\n\n
                • No returns accepted for:\n
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                  • Currency type errors<\/li>\n\n
                  • Misinterpretation of the product<\/li>\n\n
                  • Customer mistakes<\/li>\n<\/ul>\n<\/li>\n\n
                  • All communication will be made only between the customer and the store<\/strong>.<\/li>\n<\/ul>\n\n

                    Product Quality<\/strong><\/h3>\n\n
                      \n
                    • Our arrangements are made on the same day as delivery to guarantee freshness and quality<\/strong>.
                      Before shipping, the following will be sent product photographs<\/strong> to the customer.<\/li>\n\n
                    • We are not responsible for improper care, use, or handling after delivery.<\/li>\n\n
                    • In case of unavailability of any product, color or model, alternatives will be offered alternatives<\/strong> or it will proceed to Full refund for product not available<\/strong>, without affecting the rest of the order.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                      Tiempos de Entrega Direcciones y Contactos de Entrega Devoluciones y Reclamos Calidad de Productos<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-259","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kuskamunayflowers.com\/eng\/wp-json\/wp\/v2\/pages\/259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kuskamunayflowers.com\/eng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kuskamunayflowers.com\/eng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kuskamunayflowers.com\/eng\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kuskamunayflowers.com\/eng\/wp-json\/wp\/v2\/comments?post=259"}],"version-history":[{"count":7,"href":"https:\/\/kuskamunayflowers.com\/eng\/wp-json\/wp\/v2\/pages\/259\/revisions"}],"predecessor-version":[{"id":396,"href":"https:\/\/kuskamunayflowers.com\/eng\/wp-json\/wp\/v2\/pages\/259\/revisions\/396"}],"wp:attachment":[{"href":"https:\/\/kuskamunayflowers.com\/eng\/wp-json\/wp\/v2\/media?parent=259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}